Handling Sync Failures in the Cropwise Protector Scouting App. If you encounter a Sync Failure in the Cropwise Protector Scouting App, Syngenta Digital Support may request a Mayday code to facilitate background troubleshooting. Follow these steps to send a Mayday code and to open a support ticket: Make sure to complete both, send a mayday code in addition to sending your code by email to support@syngentadigital.com.
Slide the Tile Menu all the way left until you are able to see the Settings tile. Select on the tile to open the Settings menu or select the Settings Gear from the top left corner of the Properties page.
Use one finger to Press and Hold on the Syngenta Digital logo at the bottom of the screen. Continue holding for approximately 4 seconds until the "Send Data to Server" bar appears just above "View on the App Store."
Once the Send Data to Server green bar appears, Select within the bar to submit.
Note: Ensure you have an active internet connection when sending the Mayday code.
After you receive confirmation that the data has been sent to the server, take a screenshot of the page and/or write down the ~8 digit Mayday Code displayed in the bottom right corner of the screen and email the attached screenshot and/or Mayday Code to Syngenta Digital Support at support@syngentadigital.com to create a support ticket regarding your issue.
Once submitted, Syngenta Digital Support will receive your Mayday code and ticket information. They will investigate the sync failure and contact you with further instructions or a resolution.
For software support or any questions you may have, please reach out to our Customer Success team.
Syngenta Digital
Email: support@syngentadigital.com
Phone: (270) 435-4369
Toll Free: (866) 552-6332
M-TH: 7:00 AM - 6:00 PM CST
F: 7:00 AM - 5:00 PM CST